Call the Citi Benefits Center via ConnectOne at 1 (800)881-3938. When prompted, enter your ConnectOne ID and PIN. If you do not have a ConnectOne PIN, follow the prompts to designate a PIN. Once you designate a PIN, you can use ConnectOne immediately. Representatives are available from 8 a.m. to 8 p.m. ET, Monday through Friday.
Access Your Benefits Resources™ (YBR™) through the My Total Compensation and Benefits website at www.totalcomponline.com, available from the Citi intranet and the Internet. From the main page, click on "Health and Insurance (YBR)". You will then be linked to the YBR™ Health and Insurance page.
Keep in mind that if you are an active employee and visit the My Total Compensation and Benefits website from outside the Citi network, you will need to use Multi-Factor Authentication (MFA) to view your benefits information. You will be prompted to enter a one-time password that you will receive by text message or automated voice call, or by using a Remote Access SafeWord/Mobile Pass card.
This process ensures that your personal data as an employee has the same level of security that applies to our banking customers. For more information on MFA, please visit the My Total Compensation and Benefits website and click on the MFA link on the login page.
If you are no longer employed by Citi, you will need to visit the My Total Compensation and Benefits website and access the appropriate link. You will be asked to provide the last four digits of your Social Security number as well as your date of birth and ZIP code. As a first-time user, you will be prompted to create a user ID and password before setting up several security questions. Once completed, the computer will be registered and further attempts to log in will require only the user ID and password you have created.
| For Information About These Topics, Plans or Programs | Contact | Telephone Number/Website |
| Be Well Program | TELUS Health (formerly LifeWorks) (including BetterHelp) | 1 (800) 952-1245 711 (TDD), then 1 (800) 952-1245 Username: bewell Password: livewell |
| Beneficiary designations for: | ||
| Citi Benefits Center | Call ConnectOne at 1 (800)881-3938. From the ConnectOne "benefits" menu, choose the "pension or retiree healthand insurance or survivor support" option. |
| MetLife | Call MetLife at 1 (888) 830-7380. |
| Benefits (health and insurance) | Citi Benefits Center | Call ConnectOne at 1 (800)881-3938. From the ConnectOne "benefits" menu, choose the "health and insurance benefits as well as TRIP and spending accounts" option. |
| COBRA coverage (Consolidated Omnibus Budget Reconciliation Act) | Citi Benefits Center | Call ConnectOne at 1 (800)881-3938. From the ConnectOne "benefits" menu, choose the "health and insurance benefits as well as TRIP and spending accounts" option. |
| Dental Plans | MetLife Preferred Dentist Program (PDP) | 1 (888) 830-7380 Visit the MetLife MyBenefits website through My Total Compensation and Benefits at www.totalcomponline.com. |
| Cigna Dental HMO | 1 (800) 244-6224 (participants only) 1 (800) 244-6224 (pre-enrollment information) | |
| Dependent Day Care Spending Account (DCSA) | Optum Financial/Citi Benefits Center | Call ConnectOne at 1 (800)881-3938. From the ConnectOne "benefits" menu, choose the "health and insurance benefits as well as TRIP and spending accounts" option, followed by the "spending accounts" option. Visit the Optum Financial website through My Total Compensation and Benefits at www.totalcomponline.com. From the main page, click on "TRIP and Spending Accounts." |
| Disability To report a disability or apply for a Family Medical Leave | MetLife | Call ConnectOne at 1 (800)881-3938. From the ConnectOne "benefits" menu, choose the "disability or FMLA-related absences" option; or Contact MetLife directly at 1 (888)830-7380. Visit the MetLife MyBenefits website through My Total Compensation and Benefits at www.totalcomponline.com. |
| General information Eligibility, enrollment, general information about health and welfare benefits, qualified changes in status, and continuing coverage after a termination of employment or while on a leave of absence | Citi Benefits Center | Call ConnectOne at 1 (800)881-3938. From the ConnectOne "benefits" menu, choose the "health and insurance benefits as well as TRIP and spending accounts" option. |
| GUL insurance | MetLife | 1 (888) 830-7380 Visit the MetLife MyBenefits website through My Total Compensation and Benefits at www.totalcomponline.com. |
| Health and insurance coverage verification for:
| Citi Benefits Center | Call ConnectOne at 1 (800)881-3938. From the ConnectOne "benefits" menu, choose the "health and insurance benefits as well as TRIP and spending accounts" option. |
| Health Care Spending Account (HCSA) | Optum Financial/Citi Benefits Center | Call ConnectOne at 1 (800)881-3938. From the ConnectOne "benefits" menu, choose the "health and insurance benefits as well as TRIP and spending accounts" option, followed by the "spending accounts" option. Visit the Optum Financial website through My Total Compensation and Benefits at www.totalcomponline.com. From the main page, click on "TRIP and Spending Accounts." |
| Health Savings Account (HSA) | Optum Financial/Citi Benefits Center | Call ConnectOne at 1 (800)881-3938. From the ConnectOne "benefits" menu, choose the "health and insurance benefits as well as TRIP and spending accounts" option, followed by the "spending accounts" option. Visit the Optum Financial website through My Total Compensation and Benefits at www.totalcomponline.com. From the main page, click on "TRIP and Spending Accounts." |
| Insurance
| Citi Benefits Center | Call ConnectOne at 1 (800)881-3938. From the ConnectOne "benefits" menu, choose the "health and insurance benefits as well as TRIP and spending accounts" option. Visit YBR™ through My Total Compensation and Benefits at www.totalcomponline.com. |
| Limited Purpose Health Care Spending Account (LPSA) | Optum Financial/Citi Benefits Center | Call ConnectOne at 1 (800)881-3938. From the ConnectOne "benefits" menu, choose the "health and insurance benefits as well as TRIP and spending accounts" option, followed by the "spending accounts" option. Visit the Optum Financial website through My Total Compensation and Benefits at www.totalcomponline.com. From the main page, click on "TRIP and Spending Accounts." |
| Live Well at Citi Program | Health Advocate Virgin Pulse and medical carriers | 1 (866) 449-9933 Visit www.citibenefits.com, then Live Well at Citi. 1 (855) 814-5595 (Virgin Pulse) Visit My Total Compensation and Benefits at www.totalcomponline.com, then click on "Virgin Pulse" (Health Assessment & Rewards). |
| Medical (HMOs) | Various sources | Refer to the list in "2024 Insured HMOs" under the Medical section. |
| Medical (non-HMO plans) | Aetna (In-Network Only, Choice Plan, High Deductible Plan with HSA) | 1 (800) 545-5862 1 (800) 628-3323 (TDD) Teladoc: 1 (800) 545-5862; 1 (800) 628-3323 (TDD) |
| Anthem BlueCross BlueShield (In-Network Only, Choice Plan, High Deductible Plan with HSA) | 1 (855) 593-8123 — Anthem Health Guide Member Services
| |
| MetLife Legal Plans | MetLife Legal Plans Family First | 1 (800) 821-6400 Members: https://members.legalplans.com 1 (800) 821-6400 Members: https://member.legalplans.com. Select "Caregiving Support & Resources" to be redirected to the Family First home page |
| Prescription drug program (Choice Plan, In-Network Only Plan, High Deductible Health Plan) To refill a CVS Caremark Mail Order prescription using the automated system, for instructions on how your physician can fax your prescription to CVS Caremark and to arrange credit card payment for all your CVS Caremark Mail Order prescriptions | CVS Caremark | 1 (844) 214-6601 1 (800) 863-5488 (TDD) (participants only) |
| 1 (844) 214-6601 | |
| 1 (800) 237-2767 Available 6:30 a.m. to 8:00 p.m. (CT), Monday through Friday. | |
| 1 (800) 578-4403 | |
| Supplemental AD&D insurance | MetLife | 1 (888) 830-7380 Visit the MetLife MyBenefits website through My Total Compensation and Benefits at www.totalcomponline.com. |
| Supplemental Medical Plans
| Aetna | 1 (800) 607-3366 (TTY: 711), Monday through Friday, 8:00 a.m. to 6:00 p.m. Visit the member portal at https://www.myaetnasupplemental.com/ |
| Transportation Reimbursem*nt Incentive Program (TRIP) | Optum Financial/Citi Benefits Center | Call ConnectOne at 1 (800)881-3938. From the ConnectOne "benefits" menu, choose the "health and insurance benefits as well as TRIP and spending accounts" option, followed by the "spending accounts" option. Visit the Optum Financial website through My Total Compensation and Benefits at www.totalcomponline.com. From the main page, click on "TRIP and Spending Accounts." |
| Vision Plan For Plan information and laser vision correction providers/arrangements | Aetna | 1 (877) 787-5354 Members: www.aetnavision.com |
| Workers' Compensation | Constitution State Services Co. | 1 (800) 243-2490 |
