Contact Center Analyst, Hourly Support 3, Payroll – Lakeland
Publix Super Markets Lakeland, FL
Publix Super Markets Lakeland, FL
1 week ago
See who Publix Super Markets has hired for this role
Publix Super Markets Lakeland, FL
1 week ago
- Report this job
Description
- Responsible for the research and resolution of all incoming associate requests regarding payroll related information and all documents requested on the Payroll Information Request Form
- Responsible for providing first contact resolution and premier customer service to current and prior associates, customers, Time Administrators, along with Retail and Support Management utilizing at least 4 systems simultaneously
- Responsible for analyzing various weekly reports and queries that directly impacts an associate’s payroll record regarding associates’ United Way Records in SAP for reoccurring payments
- Responsible for researching all incoming unclaimed checks from our retail and support locations
- Responsible for providing daily support to team members whose responsibilities encompass minor related payroll tasks
- Responsible for verifying payroll audit trail documents received weekly from retail stores, ensuring that the individual associate at each retail location has authorized each adjustment made to their hours/absence/pay
- Responsible for scrutinizing all payroll checks within specific requirements, which includes completing documented audits, to ensure all payroll checks are properly distributed
- Responsible for monitoring all retail locations to ensure their payroll is submitted in a timely fashion
Required Qualifications
- Two years of customer service experience
- Two years of experience in a call center environment
- Two years of computer experience
- Premier customer service skills
- Strong decision-making skills
- Ability to display confidentiality
- Ability to multi-task and prioritize a large volume of work
- Ability to demonstrate a high level of maturity and tact
- Problem solving skills
- Strong teamwork skills
- Communication skills in both written and verbal format
- Basic knowledge of MS Office Applications
- Must be flexible and highly productive
- Must be self-motivated
- Must be able to work a variable work schedule including overtime and weekends
- The selected candidate for this position must be able to work extended hours (may include early morning and late evening hours during holidays and end of year processing).
Preferred Qualifications
- 2 years of experience in a role interpreting and applying Publix’s Paid Time Off Benefits
- 3 years of customer service experience
- 4 years in a call center environment
- 3 years of computer experience
- Knowledge of Publix Paid Time Off Benefits
- Advanced knowledge of SAP
- Advanced knowledge of FETCH, Oasis, MSS, SIP, Kronos/Dart
- Intermediate knowledge of MS Office Applications
Benefits
- Employee stock ownership plan that contributes Publix stock to associates each year at no cost
- An opportunity to purchase additional shares of our privately-held stock
- 401(k) retirement savings plan
- Group health, dental and vision plans
- Paid Parental Leave
- Short- and long-term disability insurance
- Tuition reimbursem*nt
- Free hot lunches (buffet-style) at facilities with a cafeteria
- Visit our website to see all of our benefits: Benefits – Jobs (publix.com)
Year End BonusTo reward associates for their contributions to the company for the calendar year, Publix provides a Holiday Bonus in November. In the first year of continuous employment the bonus is equal to 15 hours of pay, and in the second year of continuous employment the bonus is equal to one week’s pay if associate remains employed through issue date of the bonus check. In subsequent years, the bonus is equal to two weeks’ pay.
Additional InformationYour application may have additional steps that you will need to complete in order to remain eligible for consideration. Please be sure to monitor your email, including your spam folder, on a daily basis for critical, time-sensitive emails that could require action within 24-48 hours.
Please do not use your Publix email address when applying. Once your application has been successfully submitted you will receive a confirmation email.
Please note that Publix will not sponsor any hire for this position for a visa or permanent residence.
-
Seniority level
Entry level -
Employment type
Full-time -
Job function
Finance -
Industries
Retail
Referrals increase your chances of interviewing at Publix Super Markets by 2x
See who you know
Get notified about new Support Center Analyst jobs in Lakeland, FL.
Sign in to create job alert
Similar jobs
-
Payroll Manager
Payroll Manager
Accor
Washington, DC
-
Senior Payroll Administrator -- Remote | WFH
Senior Payroll Administrator -- Remote | WFH
Get It Recruit - Finance
Birmingham, AL
-
Junior Payroll Specialist
Junior Payroll Specialist
Denodo
Chicago, IL
-
Sr. Payroll Specialist
Sr. Payroll Specialist
SHL Medical
Charleston, South Carolina Metropolitan Area
-
Senior Payroll Specialist
See AlsoPublix Super Markets hiring Financial Business Consultant, Pharmacy Support, BAR - Lakeland in Lakeland, Florida, United States | LinkedInThe UPS Store | Ship & Print Here > 20 Publix DrThe 6 best sunsets in St. AugustineThe UPS Store | Ship & Print Here > 16782 SW 88th StSenior Payroll Specialist
CPS, Inc.
Matteson, IL
-
Specialist 3 - Payroll
Specialist 3 - Payroll
Infobahn Softworld Inc
Tampa, FL
-
Sr Payroll Specialist
Sr Payroll Specialist
Nice-Pak Products, Inc.
Jonesboro-Paragould Area
-
Senior Payroll Specialist
Senior Payroll Specialist
Green Thumb Industries (GTI)
Chicago, IL
-
Payroll Analyst- Eataly Corporate
Payroll Analyst- Eataly Corporate
Eataly
New York, NY
-
Payroll Manager - Remote
Payroll Manager - Remote
Engine Room
Pleasanton, CA
-
Senior Payroll Specialist
Senior Payroll Specialist
Allavance
Southfield, MI
-
Senior Payroll Specialist
Senior Payroll Specialist
Dickinson, ND
-
Senior Payroll Specialist
Senior Payroll Specialist
Bismarck, ND
-
Senior Payroll Specialist
Senior Payroll Specialist
LaSalle Network
Oak Brook, IL
-
Senior Payroll Specialist
Senior Payroll Specialist
Grand Forks, ND
-
Payroll Senior Specialist
Payroll Senior Specialist
American Honda Motor Company, Inc.
Marysville, OH
-
Senior Payroll Specialist (Hybrid Schedule)
Senior Payroll Specialist (Hybrid Schedule)
SGS
Rutherford, NJ
-
Senior Payroll Specialist
Senior Payroll Specialist
Vaco
Richmond, VA
-
Senior Payroll Specialist
Senior Payroll Specialist
Confidential
Camarillo, CA
-
Senior Payroll Specialist
Senior Payroll Specialist
3 Bridge Networks
San Francisco Bay Area
-
Payroll Manager
Payroll Manager
Rokt
New York, NY
-
Workday Time & Payroll Analyst
Software Technology Inc.
United States
-
Senior Payroll Specialist
Senior Payroll Specialist
Accounting Now
Denver, CO
-
Senior Payroll Specialist
Senior Payroll Specialist
Robert Half
Washington, DC
-
Senior Payroll Specialist
Senior Payroll Specialist
ProKatchers LLC
Tampa, FL
-
Senior Payroll Specialist (Remote)
Senior Payroll Specialist (Remote)
Alliance Animal Health
White Plains, NY
-
Sr. Payroll Professional
Sr. Payroll Professional
DPR Solutions Inc
Newark, CA
People also viewed
-
Senior Payroll Specialist
Senior Payroll Specialist
24 Seven Talent
Newark, CA
-
Entry Level Payroll Administrator-Contractor
Entry Level Payroll Administrator-Contractor
Worldwide Clinical Trials
United States
-
Specialist/Sr Specialist, Payroll Operations
Specialist/Sr Specialist, Payroll Operations
American Airlines
Phoenix, AZ
-
Senior Payroll Specialist
Senior Payroll Specialist
Alliance Animal Health
New York, NY
-
Accountant/ Payroll Specialist
Accountant/ Payroll Specialist
HCW
Branson, MO
-
Sr Payroll Specialist
Sr Payroll Specialist
Finvisor
San Francisco, CA
-
Manager, Payroll &Benefits
Manager, Payroll &Benefits
Pasona N A, Inc.
San Francisco Bay Area
-
Sr. Payroll Specialist
Sr. Payroll Specialist
Cary, NC
-
Accounts Payable (Accountant) and Payroll Specialist
Accounts Payable (Accountant) and Payroll Specialist
ExpertMRI
Costa Mesa, CA
-
Sr Payroll Specialist
Sr Payroll Specialist
Considine Search
Los Angeles Metropolitan Area
Looking for a job?
Visit the Career Advice Hub to see tips on interviewing and resume writing.
View Career Advice Hub